“We’re not a great big moving company,” Ragland said. “We’re more of a personal-type moving company. We’re owner-operated, and we try to be more personal than a lot of the bigger companies.”
Now, four years later, the Infinity Moving trailer traverses the state, transferring Central Texans’ belongings.
Ben and Rachel, both 25, just celebrated their one-year wedding anniversary. He drives the truck and performs the physical labor. She takes care of the paperwork and holds down a job on the side.
Operating out of their home in Hutto, the couple provide supplies and packing services in addition to actually moving things from one place to another. Infinity Moving is available for commercial jobs for large office buildings or smaller tasks like moving an armoire or single bed.
“I’ve been doing customer service since I was 17,” Rachel said. “I’ve got the customer service skills, and Ben’s got the moving skills, so between the two of us…”
“…we can handle the same kind of stuff the big companies handle. We just do it on a smaller scale,” Ben said, finishing her thought.
The advantage of being a small company, they said, is the personal attention the owners can devote to each customer. They try to answer the phone from 7:30 a.m. to 9 or 10 p.m., seven days a week. Ben is physically present at every single job, so customers with questions or concerns can take it straight to the owner, right there. Most importantly, he keeps every appointment he makes, he said.
“We don’t overbook jobs or stuff like that,” he said. “We won’t not show up.”
The young couple is savvy with computers. They do their accounting electronically and maintain a company website at www.infinitymovingtx.com. They spend very little on traditional advertising.
Most of their business comes from repeat customers, referrals and people finding them on the web. They attract traffic by manipulating the website to optimize its place in results for searches like “Austin moving company” or “Hutto movers.”
“The thing I like about the internet and the website is that I don’t have to pay for monthly advertising,” Ben said. “I try to get higher on the Google organic rankings and the Yahoo rankings and use the internet for free, like it’s supposed to be.”
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